Hey there! Remember the last time you reached out to a brand and actually felt heard? That’s the experience we’re aiming for here at aelegantgarmentstore Holdings. Our founder, Elena, still replies to emails herself—though she might take a day or two during peak seasons. (Honestly, we’ve seen her answer queries at midnight with a cup of Albanian mountain tea!)
Whether you’ve got a question about that perfectly tailored blazer or just want to share feedback—we’re all ears. Here’s how to find us:
Fun fact: Our customer service team once helped a bride in Australia track down a lost wedding dress shipment—turns out it was stuck in customs. Three video calls later, problem solved!
We get it—contact pages often feel like shouting into the void. Not here. Last month alone, we implemented 12 customer suggestions (including adding petite sizes after multiple requests). Got an idea? Tell us—we might just name a product after you!
"I complained about itchy lining in a blazer, and they not only refunded me but sent a revised version for free."
—Marta R., Lisbon (now one of our fabric testers)
Try our live chat (that little icon in the corner) for instant help with orders. Pro tip: Our team’s fastest response time? 47 seconds. Though we can’t promise that during Tirana’s coffee breaks!
Prefer writing? Our contact form goes straight to three team members—because redundancy means we won’t miss your message.
P.S. If you’re ever in Tirana, visit our flagship store near Skanderbeg Square. First coffee’s on us—just mention this page!
