At aelegantgarmentstore Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been processed for shipment. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation). The following items are exempt from being returned: personalized or custom-made products, intimate apparel, and items marked as final sale.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be processed. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receiving your returned item, we will inspect it to verify that it meets our return policy requirements. Once approved, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping fees are non-refundable unless the return is due to our error.
The time it takes for the refund to appear in your account depends on your payment provider's processing time. Credit card refunds typically appear within 7-10 business days after processing.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as processing times may vary. If you've confirmed with your financial institution that the refund hasn't been processed, please contact our customer service team with your order details. We will investigate the matter and provide a resolution within 3-5 business days.
For any questions regarding our Return & Refund Policy, please contact our customer service team:
Company Name: aelegantgarmentstore Holdings
Address: Rr. Deshmoret e Kombit 78, Tirana 1001, Albania
Phone: +355 4 237 6543
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM (Albania Time).
